RECC: Renewable Energy Consumer Code
I Love Solar are Proud to be RECC Members
You can find proof of this on the RECC website by using their company search feature.
But what does RECC membership mean and how does it protect you? The Renewable Energy Consumer Code sets out consumer protection standards for any business (that includes us!) who sells renewable energy solutions to domestic customers.
They give you the assurance that the company you choose is not only working to the highest quality standards, but has promised to abide by the ethical, professional and honest standards that keep you protected as the consumer.
We adhere to the RECC standard
RECC protects you as the customer
Peace of mind in our integrity and standards
Protecting you from A-Z
The Renewable Energy Consumer Code (RECC) exists to protect consumers from poor practices and substandard installations within the renewable energy sector. At I Love Solar Ltd, we’re proud to be RECC members, committed to delivering the highest standards of quality, transparency, and customer care in everything we do.
What Does the Renewable Energy Consumer Code Cover?
The RECC (Renewable Energy Consumer Code) outlines the key elements that ensure a high standard of consumer service throughout your entire journey – from initial enquiry to aftercare. According to the RECC website, this includes:
- Clear, accurate information on the proposed system and its expected performance
- Ethical and acceptable sales and marketing practices
- Proper arrangements for installation and connection
- Careful selection and quality assurance of all products supplied
- Transparent terms and conditions of business
- High standards of installation and on-site workmanship
- Clear guarantees, as well as any required maintenance and after-sales support
- A defined process for resolving issues, with continuous monitoring and improvement of the Code itself
- At I Love Solar Ltd, we fully support these principles and proudly uphold them in every project we undertake.
